The Happy Bear Coffee Company wants our customers to be overwhelmingly satisfied with all of our products! Coffee and Teas should be fresh and fabulous always; all of our other products are curated from among the best in the coffee and tea industry and should reflect that quality.
During the Holiday Season, promotional times or sales, orders may take longer than usual to be filled, processed and shipped. Please plan accordingly and allow an extra two to four days during late autumn through the Holidays and New Year or when special promotions or sales are occurring.
After you place an order you will see an order confirmation page. You will then receive the order confirmation through e-mail, so you have it for your records. If there is an error regarding product, shipping address or other details on the order confirmation, please contact us immediately.
Please Note: You must contact Happy Bear Coffee Company immediately upon receipt of your confirmation e-mail if any order details are incorrect. This includes: incorrect shipping address, incorrect product selection, incorrect grind size, etc... This is the responsibility of the customer.
At times, a similar or comparable item may be substituted in the event the item ordered is out of stock or indefinitely backordered. If you wish to refund your substituted item instead before the time of shipping, please contact us.
We are not responsible for lost or stolen packages confirmed to be delivered. Upon inquiry, we will confirm delivery to the provided address including tracking information and date of delivery for the customer to investigate or file a claim.
Please note that Happy Bear Coffee Company is not responsible for any shipping issues that may arise with chocolates and candy during the summer months. Due to the warm temperatures, there is a risk of melting or other damage to these products during transit. While we take steps to protect your order, including using insulated packaging when necessary, we cannot guarantee that chocolates and candy will arrive in perfect condition. By placing an order for these items, you acknowledge and accept this risk.
All of our coffees are shipped in heat-sealed, heavily lined foil bags with a one-way freshness valve, leading to a healthy shelf life. That said, don’t overbuy if you aren’t going to consume the coffee in a reasonable amount of time. Keep in mind, whole bean coffee will keep much longer than ground coffee.